Terms of Service

These Terms of Service ("Terms") are a contract between you and PILOTLAB LLC dba VM HUNTER ("VM Hunter", "we", "us"). By creating an account, using an API key or otherwise using the Service you accept these Terms, the Acceptable Use Policy, the Privacy Policy and, where it applies to you, the data processing terms in GDPR & Data Processing. If you accept on behalf of a company, you confirm that you have authority to bind it. If you do not agree, do not use the Service.

VM Hunter provides real-time answering machine detection. Your telephony system streams the first seconds of a call's far-end audio to our WebSocket endpoint and receives a classification (for example HUMAN or MACHINE) with a reason code. The Service also includes the customer portal, call logs, recordings of the analysed audio sample, usage reporting, documentation and the client software we publish for supported dialers.

Detection is probabilistic. Results are estimates produced by automated analysis of a very short audio sample. They will sometimes be wrong: a person may be classified as a machine, and a machine as a person. You are responsible for how your systems act on a result, including your fail-safe when no result is returned, and for monitoring outcomes on your own traffic. Features marked "beta" are provided for evaluation and may change or be withdrawn.

You must give accurate registration details and keep them current. You are responsible for everything done with your account and API keys, for keeping them confidential, and for telling us promptly at support@vmhunter.com if you suspect unauthorised use. We may deactivate a key that appears to be compromised.

Your use of the Service must comply with the Acceptable Use Policy. In particular, you alone are responsible for the lawfulness of the calls you place and of having their opening seconds analysed and recorded, including telemarketing, autodialer, call-abandonment, do-not-call, caller-identification, call-recording and privacy laws in every place you call. We do not place calls, choose whom you call, or provide legal advice.

Current plans, monthly call allowances, rate limits and prices are shown on the Pricing page. Enterprise terms are agreed individually.

• A call is counted when we accept its configuration message, whatever the result, including calls that carry no audio or no speech. Calls that return the status FAILED are not counted.
• Monthly allowance. When your allowance is used up, further calls are refused with FAILED until your usage resets or you upgrade. Unused calls do not carry over.
• Rate limits. Each plan has a calls-per-second and a concurrent-calls limit. Calls above a limit are refused with FAILED and are not counted.
• We may apply reasonable technical limits to protect the Service for all customers.

• Paid plans are billed in advance, monthly or annually, and renew automatically until cancelled.
• You can cancel at any time in the portal; the plan stays active until the end of the paid period and then reverts to the Free plan.
• Upgrades take effect immediately; downgrades take effect at the next billing cycle.
• Payments are processed by Stripe. Prices exclude taxes, which are added where they apply.
• If a payment fails we will notify you and may suspend paid features if it is not resolved within 7 days.
• We may change prices for future billing periods with at least 30 days' notice.

A refund is available for a first purchase of a paid plan if all of the following are true:

• you ask within 7 days of the purchase date;
• you have used no more than 5% of the plan's monthly call allowance; and
• it is your first purchase. Renewals, upgrades and later billing cycles are not refundable.

Email support@vmhunter.com with the subject "Refund Request", your account email and the reason. We reply within 5 business days; approved refunds go to the original payment method within 10 business days. Custom enterprise contracts and accounts closed for breach of these Terms are not eligible. Nothing in this section limits rights you have under mandatory consumer law.

We work to keep the Service available and announce planned maintenance in advance where we can, but we do not guarantee uninterrupted operation unless we have agreed a written service level agreement with you. Support is provided by email at the level described for your plan.

You keep all rights in the data you send us. You grant us the right to process it to provide, secure, support and improve the Service, as described in the Privacy Policy. Where you send us personal data as a controller, the data processing terms in GDPR & Data Processing form part of these Terms. You are responsible for exporting anything you need before closing your account.

The Service, including its software, models, detection logic and documentation, belongs to VM Hunter and its licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Service, and to install and modify the dialer client software we publish, solely to connect your systems to the Service during your subscription. You may not reverse engineer the Service, use it to build a competing product, or remove proprietary notices.

If you send us feedback, we may use it without restriction or obligation.

Each party will protect the other's non-public information, including API keys, technical details and business information, with reasonable care, use it only for the purposes of these Terms, and disclose it only to those who need it and are bound to keep it confidential, or where the law requires.

You may close your account at any time. We may suspend or end your access immediately if you breach these Terms or the Acceptable Use Policy, if your use threatens the security or stability of the Service, if payment is overdue, or if the law requires it. Where practical we will give notice and a chance to fix the problem first. On termination your right to use the Service ends, fees already due remain payable, and the sections that by their nature should survive (including 9 to 16) continue to apply.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT DETECTION RESULTS WILL BE ACCURATE, COMPLETE OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, LEADS, CALLS OR DATA, INCLUDING LOSSES CAUSED BY A MISCLASSIFIED OR UNCLASSIFIED CALL. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits do not apply to liability that cannot be limited by law, or to your obligation to pay fees.

You will defend and indemnify VM Hunter against third-party claims, fines and costs arising from the calls you place, the data you send us, your breach of these Terms or the Acceptable Use Policy, or your violation of law, including telemarketing and call-recording laws.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Delaware, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

We may update these Terms. We will give at least 30 days' notice of material changes by email or in the portal. Continuing to use the Service after a change takes effect means you accept it; if you do not, you may close your account before that date.

These Terms, with the documents they reference, are the entire agreement between us about the Service and replace earlier understandings. If a provision is unenforceable the rest remains in effect. Neither party may assign these Terms without the other's consent, except to a successor of its business. Neither party is liable for delay caused by events beyond its reasonable control. A failure to enforce a right is not a waiver.