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Insights & Updates

The latest news, engineering insights, and best practices from the VM Hunter team.

VICIdial AMD Setup Guide: Replacing the Built-In Detector with AI

A step-by-step VICIdial AMD setup guide for replacing res_amd with AI detection. Disable the legacy detector, fork RTP audio over WebSocket, map AMDSTATUS, and set your routing policy — in about 30 minutes.

June 5, 2026

Comparison14 min read

VICIdial vs Five9 AMD: Which Actually Reduces False Positives?

A head-to-head comparison of VICIdial and Five9 answering machine detection, and why neither publishes the number that matters. How to measure your own false positive rate instead of trusting a datasheet.

June 4, 2026

Technology15 min read

Asterisk AMD's 15–20% False Positive Problem (And How to Fix It)

Why Asterisk's res_amd module hangs up on 15-20% of live humans, traced through the actual source logic — and the three remediation paths, from retuning amd.conf to replacing the detector entirely.

June 3, 2026

Technology14 min read

AI Answering Machine Detection: How SpeechLLM Hits 99.7% Accuracy

A technical breakdown of how AI answering machine detection reaches 99.7% accuracy. Inside the eight parallel signal layers, the sub-50ms latency budget, and how to verify any vendor's accuracy claim.

June 2, 2026

Guide13 min read

Answering Machine Detection Explained: From Beep Tones to AI

A complete history of answering machine detection across four technological generations — from 1970s tone thresholds to modern AI. Learn why each approach broke and how live human detection works today.

June 1, 2026

Technology10 min read

SpeechLLM for AMD: The 8-Layer Architecture Behind 99.7% Accuracy

Dive deep into SpeechLLM's proprietary 8-layer neural network architecture. Learn how it achieves 99.7% voicemail detection accuracy where legacy AMD fails.

May 30, 2026

Insights8 min read

AI Calls Explained: How Modern Outbound Teams Use AI to Reach More Live Humans

Learn how AI calls transform outbound operations. Discover how AI-powered calling technology reaches more prospects, improves conversions, and maximizes agent efficiency.

May 29, 2026

Guide10 min read

Asterisk Voicemail Detection: How to Set Up AMD on Your Asterisk PBX

Complete guide to implementing voicemail detection on Asterisk PBX systems. Learn configuration, best practices, and integration strategies.

May 28, 2026

Guide9 min read

Voicemail Detection in 2026: How It Works, Why It Matters, and What to Look For

The complete guide to modern voicemail detection technology. Learn how AI-powered systems work, why they matter for call centers, and how to evaluate solutions.

May 27, 2026

Technology8 min read

What is SpeechLLM? The AI Model Behind Next-Gen Voicemail Detection

Discover how SpeechLLM, our proprietary AI model, achieves 99.7% voicemail detection accuracy. Learn the technology behind next-generation answering machine detection.

May 26, 2026

Best Practices8 min read

How to Improve Call Center Agent Utilization with Answering Machine Detection

Discover how modern AI-powered answering machine detection maximizes agent productivity by eliminating wasted time on voicemails. Real data on utilization gains and ROI.

May 25, 2026

Insights4 min read

Why Your Dialer Is Hanging Up on Real People (And You Have No Idea)

Traditional AMD was built for 2006. In 2026, it's silently hanging up on real customers. Here's what's broken — and how SpeechLLM fixes it.

May 24, 2026

Technology15 min read

What is AI AMD? How AI-Powered Answering Machine Detection is Replacing Old Dialers

Discover how AI AMD is revolutionizing call centers by replacing legacy dialer technology. Learn why AI-powered answering machine detection delivers 99.7% accuracy and transforms outbound operations.

May 23, 2026

Guide14 min read

Answering Machine Detection Accuracy: What 99.7% Actually Means for Your Call Center

Understanding what 99.7% AMD accuracy really means, how it impacts your bottom line, and why this metric is critical for call center operations. Real-world benchmarks and cost analysis.

May 21, 2026

Call Center Technology13 min read

How AI Answering Machine Detection Works — And Why It Beats Legacy AMD

Legacy answering machine detection tops out around 85% accuracy — and costs your agents thousands of wasted hours every year. Here's exactly how AI AMD works differently, and why the gap keeps widening in 2026.

May 14, 2026

Guide15 min read

What Is AI Answering Machine Detection? (Complete 2026 Guide)

The definitive guide to AI answering machine detection. Learn how SpeechLLM outperforms legacy AMD, setup guides for VICIdial, accuracy benchmarks, and ROI data.

March 10, 2026

Product7 min read

Introducing SpeechLLM 2.0: Our Most Accurate Model Yet

Major update: SpeechLLM 2.0 now achieves 99.8% accuracy with 40% faster inference. New features include detailed result causes, improved accents handling, and support for 15 additional languages. Available now for all enterprise customers.

March 8, 2026

Engineering10 min read

How AI-Powered Voicemail Detection Actually Works

Technical deep dive into neural networks, mel-spectrograms, and transformer models. Updated with 2026 benchmarks showing how modern SpeechLLM beats legacy signal processing by 25% on edge cases.

March 6, 2026

Best Practices13 min read

5 Ways to Maximize Call Center Efficiency with VM Hunter

A practical playbook for call center efficiency: routing policy by campaign type, dialer pacing, classification-based routing, measuring the false positives nobody tracks, and turning detection signals into list hygiene.

March 5, 2026

Security13 min read

Enterprise Security: Our Journey to SOC 2 Type II Compliance

An inside look at achieving SOC 2 Type II with zero findings — what the certification actually proves, why voice data raises the bar, the architecture decisions behind it, and how to evaluate any vendor's security claims.

March 4, 2026

Engineering12 min read

The Challenges of Multilingual Voicemail Detection

Now supporting 65+ languages and regional dialects. Updated analysis of accent variations, carrier-specific voicemail systems globally, and how we achieve 99%+ accuracy across non-English markets.

March 3, 2026

Case Study5 min read

Customer Story: How CallPro Reduced Costs by 35%

Updated: CallPro now reports 50% cost reduction and 12x ROI within 18 months. New metrics on agent retention, customer satisfaction impact, and expansion to 8 new markets.

March 1, 2026

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